Telephone

The Technical Support Telephone number is: 0870 748 2368

Note: This is the only telephone number for Technical Support.

Fax

Technical Support do not have a dedicated fax number. If you have to send an urgent fax please ensure that it is clearly addressed to 'Technical Support' and follow up (when possible) with an e-mail saying 'Please see fax'.

Fax:0161 953 4000
Note:Normal support hours only as detailed below.

E-Mail

E-mail:support@zetnet.net
Note:Response times may vary dependant on workload.

Tip: Please use the newsgroups when possible. You may get a faster response, especially out-of-hours.

Technical Support Hours

Monday - Friday08:00 - 20:00
Saturday10:00 - 18:00


What can Technical Support help you with ?

Problems connecting to Zetnet.

ZIMACS software problems (beta releases excepted).

Zetnet account details required by third party internet software.

What can Technical Support not help you with ?

Advice on software not written by Zetnet (apart from supplying necessary connection information).

Problems related to your computer hardware (except modem connection problems).

Operating system problems unrelated to Zetnet supplied software.

Queries on the use of HTML and Java etc. on web pages.

Suggestions and complaints about various aspects of the system -
these should be made to the appropriate newsgroup.

What to do before contacting Technical Support

Re-start your machine and see if the problem still exists.

Check the appropriate user manuals and help files for a solution.

If you can connect check the Zetnet FAQs & HowTo web pages which may help. Please read the MOTD as it may show relevant information.

Take a note of any error messages and where they occur, plus any other relevant information.

If possible be at your computer and have it running, if not have a pen and paper to hand.